Delivery

We believe in fuss free delivery.

SERVICE? SPEED? COST? WHO?
USA & Canada Standard (Untracked)
 
12-16 working days FREE on all orders Your local postal service
USA & Canada Tracked 
10-12 working days $7.00 Your local postal service

Standard delivery is completely free, however depending on where you live, there may be customs charges upon entry to the country. Additional charges for customs clearance must be borne by the recipient.

 

Shipping updates (& Covid-19)

We’re still here to help, still here packing orders, and our delivery providers are still here to deliver your Bath & Unwind orders.

Whilst some delay is expected on deliveries, our carries are still doing their utmost to meet their timescales, and we’re still able to supply all your favourite skincare, hair care and body treats!

We’ve just launched DHL Express Service in the USA, which whilst is a little more expensive, is experiencing no service delays. This service can be selected when you checkout.

If your parcel is slightly delayed, please allow an additional 5 working days; we’re confident your order will arrive safely, but if you do need to contact us, pop us an email at help@koan.is, or live chat us and we’ll get back to you within 1-2 working days. As our customer service team is currently working remotely, our phone lines are down. 

Thank you for your patience and for visiting Bath & Unwind, we really appreciate it!

 

Good to know.

All orders placed before 2:00PM GMT, will be dispatched the same day.

Canadian Duties and GST or HST:

The official rules stated by Canada Border Service Agency are that goods worth less than CAN$20 do not pay any duty or GST/HST. If you exceed this threshold then you will incur a 5% GST, in most cases this fee is charged on delivery and so will be paid on the doorstep when being delivered by the courier. If you live in the following areas: New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario or British Columbia you will be subject to HST. Further information can be found at the Canada Border Services Agency.

Your order will be sent using the International Postal Service. We will put the value of the order on the outside of your parcel, using the internationally recognised CN22 form, which will result in quick customs clearance. In the event that tax will need to be paid, it is simply paid to Canada Post.

Who delivers your parcels?

Parcels sent to the US & Canada will be delivered by the local postal services.